Costumer Success
Proactively monitor client health
Help clients reach their goals faster, prevent churn, and strengthen your value.Take a data-driven approach to proactively help clients reach their goals faster.
You cannot improve what you do not measure. Freshdesk Customer Success provides complete visibility into customer health metrics with proactive workflows for onboarding, renewals, and more. Alert customer support teams before it's too late and protect your bottom line.Proactively Manage 'At Risk' Customers
Quickly see customer status with powerful alert rules that automatically identify which accounts require attention. When was your client last connected? How active is each user? Any open entry? Are they behind on a payment? Discover instantly where your customers require attention.
Turn firefighting into pleasure
Clients' underlying problems can worsen for weeks, which is often too late. Refocus teams from firefighters killing time to champions of customer delight with more alerts, workflows, and insights.
Effortlessly increase customer value
Easily manage key milestones in the customer lifecycle that affect your bottom line, such as churn, renewal, and expansion trends. Quickly understand the effectiveness of customer support programs in increasing account usage and revenue.
Help leaders uncover actionable customer trends
Arm customer service leaders with key account trends critical to business performance, such as product adoption, support effectiveness, and financial health.
