1. Introduction

This policy outlines the terms for cancellations and refunds for all professional services and software subscriptions provided by zen cx consulting services llc ("we," "us," or "our"). Our goal is to provide a clear and transparent framework for our clients ("you"). This policy is readily available on our website and is agreed to upon the purchase of our services or subscriptions.

2. Cancellation Policy

2.1 Software Subscriptions

You may cancel your software subscription with 60 days notice to prevent future billing.

To cancel, contact our support team at subscriptions@itzen.io

Cancellations will be effective at the end of the current billing period (monthly or annual). You will retain full access to the software until your subscription period concludes. No pro-rated refunds will be issued for the remaining time in the current billing period.

2.2 Professional Consulting Services

Project-Based Services: For services engaged on a project basis, cancellation terms will be detailed in the specific Statement of Work (SOW) or client agreement. Unless otherwise specified, either party may cancel the agreement with [e.g., 30] days' written notice.

Retainer Services: For ongoing retainer-based services, you may cancel your service agreement by providing [e.g., 30] days' written notice to [Insert Customer Service Email]. You will be billed for any services rendered during this notice period.

3. Refund Policy

3.1 Software Subscriptions

Monthly Subscriptions: Payments for monthly subscriptions are non-refundable. Canceling a monthly subscription will prevent future charges but does not qualify for a refund of the current month's fee.

Renewal Fees: Refund requests for subscription renewal charges will not be granted. We will send a reminder notice to your registered email address before your subscription is due to renew.

3.2 Professional Consulting Services

Due to the nature of professional services, payments for consulting hours, project work, and retainers are generally non-refundable. Our commitment is to deliver the services outlined in our agreement to the highest professional standard.

If you are unsatisfied with the service you have received, please contact us immediately to discuss your concerns. We will work in good faith to reach a mutually agreeable resolution, which may, at our sole discretion, include a partial service credit or refund.

Any deposits or advance payments made to secure services are non-refundable unless explicitly stated otherwise in your signed service agreement.

4. How to Request a Cancellation or Refund

All cancellation and refund requests must be submitted in writing to our client services team. Please include your full name, company name, and details of the service or subscription you wish to cancel.

5. Contact Information

For any questions regarding this policy, please contact us:

• Company: zen cx consulting services llc

• Email: subscriptions@itzen.io

• Website: www.itzen.io